Crisis to Clarity
How C.O.M.M.U.N.I.C.A.T.I.O.N.S Transform ER Efficiency and Team Results
The emergency department is a battlefield of urgency, unpredictability, and high-stakes decisions. Clear, consistent, and empowered communication is the lifeline that cuts through the chaos, unites the team, and drives better patient outcomes.
In Crisis to Clarity, Carol Faria, RN, takes you on an eye-opening journey through the frontline of healthcare, where communication can mean the difference between success and failure. Drawing from real-life ER experiences, compelling stories, and practical strategies, Carol reveals how clear, structured, and intentional communication can reduce errors, strengthen teamwork, and enhance efficiency- even in the most pressure-filled moments.
Using the C.O.M.M.U.N.I.C.A.T.I.O.N.S framework, this book provides:
-
Actionable strategies to improve team coordination and crisis management
-
Lessons from real ER scenarios that highlight the impact of miscommunication
-
Practical solutions to boost retention, engagement, and leadership in healthcare
-
A roadmap for healthcare professionals to transform workplace culture
Whether you're an ER nurse, physician, healthcare leader, aspiring professional, this book offers a powerful blueprint for enhancing collaboration, reducing burnout, and delivering the highest standard of care.
Chapter 1:
Chapter 2:
Chapter 3:
Chapter 4:
Chapter 5:
Chapter 6:
Chapter 7:
Chapter 8:
Chapter 9:
Chapter 10:
Chapter 11:
Chapter 12:
Chapter 13:
Chapter 14:
Creating the Map for a Successful Journey in the Trauma Room
Over-Stepping in a Role Creates Confusion with Responsibilities
Misaligned Processes During EMS Handover Generate Uncertainty
Minds at Work: How Quick, Meticulous Assessments Improve Patient Outcomes
Unified Records: Building Cohesion Through Effective Documentation
No Time to Waste: Eliminating Barriers to Efficiency in the ER
Invaluable Partners: How Allied Health Professionals Shape Patient Outcomes
Completing an Accurate & Organized ICU Handover with Confidence and Clarity
Accountability, Trust & Transparency: Building Cohesive Teams
Transforming ER Communication: The Role of Coaching & Leadership
Investing in Debriefs: How to Transform Team Effectiveness & Strengthen Resilience
Out of Comfort and Into Chaos: Decreasing Hospital Visits in Long Term Care
Navigating the System Bottlenecks from Admission to Discharge
Stepping into Success: Your Pathway to Transformation
"As a military professional focused on team building and critical communication, I'm impressed by Faria's ability to cut through the noise and deliver clear, actionable solutions. This book is a powerful asset for anyone in the first responder, medical, or military fields."
- Charlie McNarrly- member of the Canadian Special Operations Forces Command (CANSOFCOM)
"This book is a gently acerbic yet respectful guide on delivering exceptional healthcare, even on the most challenging days for Canada's most vulnerable patients."
Nicole Seal, Nurse Practitioner (NP)